Posted in movies

Romance at the call centre

I have a deadline to meet and I should really not blog BUT I have to tell you about Outsourced. It’s showing on HBO (in Msia) this month and it’s hilarious. I’ve watched this movie in three parts and each part has not failed to make me laugh.

It is pretty much established that India is THE place where customer services (for North American customers buying American products) are outsourced to. But we have little idea of how the workers are trained and the challenges faced during the process of training them.

(Photo courtesy of

To me, Outsourced is as much a crash course in India and its culture as it is about the business of outsourcing. I have no idea how much of it is based on reality and how much is pure fiction (especially the goings on at the call centre) but I have to say that I learned a lot from the movie.

I’m not sure how Indian nationals have reacted to the movie (some reviewers say it’s stereotypical etc) but based on my exposure to Malaysian Indian culture, what I see in the movie is not alien at all. I get all the “inside jokes” and I could identify with some of the characters and where they’re coming from although some of them have no English dialogues (i.e the family which invites Todd A for lunch — despite not speaking a word of English — for no real reason except out of the kindness of their hearts).

Having said that, I didn’t expect the “Holiday in Goa” bit AT ALL (although I should have seen it coming). I think those scenes are the only ones which are potentially controversial (you have to see the movie to get what I mean).

Most of us are somewhat familiar with the arranged marriage aspect of the society but I think most of us don’t have a realistic view of the practice, especially of how it affects the girls in question.

Having considered the situation, I guess I’m not surprised that Asha (the female lead) had her “Holiday in Goa”. I’m not saying it’s the right thing to do but I’m not surprised if many girls in Asha’s shoes (in real life) have had their “Holiday in Goas”. All I’m saying is I understand if they felt have the urge to have their “sexescapades”.

(Picture courtesy of

I wouldn’t mind watching the movie again and I would really recommend you to watch it if you have some free time. Don’t be put off by the no-name cast as I was initially. Just sit back and enjoy the show because before long, you would identify with the characters and they will stick with you long after the end credits stopped rolling.

If it could make my short attention span husband take his eyes off the laptop screen to watch the movie, I think it should be worth your time watching it too 🙂



Suziemclean is a Piscean who can't swim. She is 40 and married to a wonderful (younger) man who makes her laugh, and finds her corny sense of humour "endearing". She lives with her husband, family and cat in Shah Alam.

4 thoughts on “Romance at the call centre

  1. I love the movie too! I thought it was hilarious! I thought it had a brilliant script! And I laughed everytime they call him “Mr Toad” instead of “Mr Todd”.

    Perhaps, I’m a bit biased cuz I’ve always loved India. But honestly, I thought the movie was real. Especially when he got the “consultant” to do the wiring. That’s hilarious!

    Yes, I’d love to watch Outsourced again (though initially, I thought it was a crappy movie, because of the unimaginative title.. heheheh). I wonder if we can get it on DVD .. hmmm..

  2. yes…the movie was funn…and being Indian..i would say that it was 99% accurate…however most Indian girls would not agree with ‘holiday in goa’i don think girls in India would do something like this….v strongly blive in virginity before marriage…i am a girl 2…and my parents are planning an arranged marriage for me 2..i knw its awkward but we jst learn to accept it…as part of our lives…

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